The size and weight restriction of parcels vary from country to country. In case of the overweight or oversize parcel, you may be required to pay an extra fee for your parcel; your parcel may be charged by its volumetric weight; our warehouse may refuse to ship that parcel.

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You can use our service for any shopping site which accepts our warehouse address as the shipping address.

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No, there is no sign-up fee, and no credit card required at sign up

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You will be given a unique suite number, which can be used in any of our warehouses.

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U.S. State Sales Tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales tax free because the state of Oregon does not charge U.S. sales tax. You will pay taxes for the state you are shipping to when you purchase the item. You will pay your countries taxes when the item arrives in your country.

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Yes Synctpae also accepts domestic credit cards

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Wire Transfer — Please be aware that a fee of $16 is applied to all wire transfer payments. Once you initiate the payment, the payment details and instructions will be displayed on the screen. You will need to take this information to your bank or use their online portal to initiate your wire transfer. Sync tape does not contact your bank and initiate the transfer on your behalf. Please make sure to use the “Reference/Order #,” as indicated in the wire transfer information, in the special instructions line, or in the reference number line with your bank. Without it, your payment will not be applied to your account. Please initiate a new payment with Synctape for each wire you are going to send. This will ensure you receive a current “Reference/Order #.” Without it, your payment will not be applied to your account. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (photo ID, copies of bank information verification, etc.) and your wire payment will not be applied to your account until verification is complete. Credit Card — Simply enter your credit card number and the billing information. In some cases, you may notice a payment is debited from your credit card, but not reflected in your Synctape account. That happens if the credit card processing company places a hold on your funds for security reasons while they verify the payment. That process usually takes two to three business days, after which the funds are either transmitted to us or returned to the card, depending on the results of their investigation. As this process is done by your bank, Synctape has no control over the frequency or the time it takes your bank to verify payments. Sometimes the system will display an error message when trying to make a payment. The most common reason is that the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system. If you receive an error message three times, please stop attempting to make payments and contact Synctape’s customer service for assistance. Please keep in mind, when using a credit card issued in Taiwan, you will need to contact Customer Service via a support ticket and manually verify your credit card before you will be able to use it to make a payment. PayPal — You will be redirected to PayPal’s website where you will need to sign in to your PayPal account and confirm your payment. Please make sure that the name on the card or PayPal account matches the name on your Synctape account. If there is a middle initial or prefix or suffix, it must be entered in the payment window and has to match the information in your Synctape account. Also, the PayPal account info needs to be in English. Foreign characters are not translated by our system and will cause the payment to be declined.

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Processing times vary based on payment method. Most credit card and PayPal payments are processed immediately, though some transactions may take 15 minutes or even a few hours.

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